Frequently Asked Questions

If you cannot find an answer to your question or require more information please contact us,
Phone 0800 36 36 39 (our phone lines are open 24hours, 7 days)
or you can contact us through our website Contact Page 

 

Q. Window Treatments’ products are very price-competitive in the market place, how does the quality compare?
A.

Excellent. Our prices are very competitive because we sell direct, from the factory to the customer. There are no middlemen. Our quality is first-rate as our fully trained and skilled staff manufacture our products to meet international standards in our high-tech plant in Christchurch.

 

Q. Do you offer a free, no obligation, measure and quote?
A.

Yes, we have a team of skilled consultants who can advise on the selection of blinds, shutters or awnings that will fulfill your specific needs, as well as show you product samples which will allow you to select suitable colours, textures and fabrics from the infinite variety available. Phone 0800 36 36 39 anytime for an appointment, or use our online contact us form.

 

Q. Do your prices include installation?
A.

Yes. We have a team of skilled installers throughout the country who will install and test your blinds, shutters, awnings or insect screens to ensure they are operating correctly.

 

Q. How do I clean my blinds?
A.

For most blinds a light regular dusting will maintain their like-new appearance. For deeper cleaning vacuum with the brush attachment of your vacuum cleaner. Or contact blind cleaning services such as The Blind Care Company in Christchurch (Ph 377 0770), Blind Care Company in Nelson (Ph 0800 11 55 37, 547 7192 or 021 271 2739) Mr Sparkel in Auckland (Ph 0800 11 55 37), or Mr Sparkel in Wellington (Ph 04 570 0705). For all other areas, just call us on 0800 36 36 39 and we will recommend a suitable cleaner.

 

Q. I have young children and safety is a big concern for me. Which Window Treatments’ products should I select?
A.

At Window Treatments’ we are very safety conscious. Ask one of our consultants about motorisation which removes the need for any loose cords or choose your blinds to be installed with cord tidy’s.

 

Q. Which blind types have the best thermal properties?
A.

Rollers, Honeycomb Pleated Blinds, Shutters, Cedar Blinds, Timber Blinds.

 

Q. Do you have the fabric that, when I am inside I can see out, but people cannot see in?
A.

We do have fabrics like these which provide privacy during day time whilst at the same time give you the ability to see out. However at night time with the house lights on, the reverse applies so total privacy is not always possible using only one fabric. Our double roller systems have evolved to address this issue by allowing two fabrics to be used.

Q. I am looking for window treatments that can be motorised and operated by remote control. Which products can do this?
A.

Motorisation with remote control is available on the majority of our blinds apart from Verticals and Shutters.

 

Q. I see your products offer something called UV protection – what’s that?
A.

We test our products for how well they filter out the sun’s UV rays and the heat associated with those rays, on a scale of 0 to 8 (8 being the optimum UV protection). Most of our fabrics are between 5 to 7 on this scale.

Q. Can I put Cedar blinds or shutters in the bathroom?
A.

Yes, but for these “wet” areas we recommend the blinds or shutters have a lacquered or painted finish.

 

Q. How long is your guarantee?
A.

We provide a full guarantee on product and installation for three years, and some fabrics have a five year guarantee.

 

Q. Are spare parts readily available? If so, where can I get them?
A.

Yes, because we manufacture in New Zealand, replacement parts are readily available from any Window Treatments’ branch nationwide or they can be purchased from Mr Sparkel and The Blind Care Company (see our Cleaning page for contact details).

Q. How do blind prices compare in relevance to one another?
A.

This varies according to the size of the window that you are covering but as a general rule of thumb the order of pricing from the least expensive to the most expensive are: Venetians, Verticals, Faux Wood (New Image), Pleated, Rollers, Blocco, Cedar blinds, Securo and then Shutters.

 

Q. I work all day. Do you offer after hour appointments such as late nights or weekends?
A.

Yes, we can arrange this. Simply phone 0800 36 36 39 anytime for an appointment or use our online contact form.

Q. How long, after ordering, will it take to get my blinds installed?
A.

 Generally two to four weeks after ordering depending on the product type, however imported shutters will take longer.

Q. Can the technicians take down my old blinds when installing my new blinds?
A.

The technicians can remove your old blinds and the cost to do this is best discussed with the Sales Consultant.

 

Q. Can the technicians fix some of my old blinds in another room, when they install my new blinds?
A.

Yes – if they are Window Treatments’ blinds but charges may be incurred. Alternately repairs can be carried out by Mr Sparkel or The Blind Care Company (see our Cleaning page for contact details).

 

Q. How can I pay my deposit?
A.

By cash, Visa, Master Card, Internet Banking or cheque.

 

Q. Do you offer extended credit?
A.

Yes, we generally offer six months without interest and deferred payment (via GE Money, conditions apply) but please discuss this with our Sales Consultant.

 

Q. I have got a quote from another company and you are much cheaper – why?
A. Because we sell at factory direct prices we can pass on the resulting savings to our customers.


Q. Do you do tinting of windows?
A. No we do not provide this service, but we recommend the following company for all South Island locations : Glazing Films Ph 0800 772 371 or 021 772 371, Website www.glazingfilms.co.nz, email glazingfilms@clear.net.nz

 

Window Treatments products: